BPO Services

Our Call Center Services have a streamlined communication channel that makes it easier for our clients and patients to address their queries and requests. Our Call Center Service staff is available 24/7 to offer support to patients who travel with our transportation services. Our communication network holds brilliant capability of accommodating emergencies or last-minute trip requests. Our staff possess efficient training with sensitivity to disabilities. At Care Transit’s Call Center, the staff is always empathetic and understanding of the unique needs that patients with physical limitations possess. Furthermore, our staff holds adequate knowledge of mobility devices or aids, equipment, etc, which makes them reliable for patients to talk to about their queries or requests.

Primary Features

• Trained Staff with 24x7 availability:

  As an organization providing transportation to persons with disabilities, our call centre staff must know how to manoeuvre sensitive situations and handle the unique needs of such patients. Our staff possesses specialized training with adequate knowledge of mobility devices, and equipment, handling emergencies, and being empathetic and sensitive, to understand the unique circumstances that the patients might go through.

• Trip Experience Monitoring and Feedback:

  Care Transit believes in providing comfortable trips to patients with disabilities. Thus, we need to know what our clients and patients using our transportation service feel about our vehicles and journeys. Through our Call Center Service, we ensure to check in with our patients about their experience and request feedback on how to improve our services. Additionally, we also have an efficient channel to register any complaint that one might have regarding our services.

• Emergency Contact Option:

  In case of any emergency, we also have an option to reach our emergency helpline staff at the Call Center. These staff are actively involved in catering to emergency needs and not regular calls. You can also contact them in case of any urgent assistance required during transport.

• Reminder Notifications and Alerts:

  We deliver reminder alerts to keep our patients updated about their upcoming rides, vehicle arrival time etc. We update about any changes or delayed accommodation on time so that patients don’t have to go through any last-minute anxiousness. Our staff actively keeps track of all updates regarding upcoming trips, and current trip status.

• Request for Special Needs:

  You can also update us regarding your specific medical conditions and if any specific assistance is needed during the journey, through our Call Center Service. Note that adequate medical consent is required for this. We will try to accommodate these specific requirements and provide you with the necessary assistance during the journey.

These community participation programs emphasize providing support to individuals with disabilities. The activities encourage active involvement in social, recreational, cultural and community activities. It also includes group-based activities which can develop one’s social and vocational skills.